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Privacy Policy

This privacy policy (“Privacy Policy” or “Policy”) is applicable to us, GainPool Labs Ltd. (hereinafter, “GainPool”, "we", "us" or "our") and to all users ("you", "your" or "Users"), website, application or web service owned or operated by GainPool (collectively the “App” or “website”).

A. Introduction

We are committed to safeguarding the privacy of our website visitors; in this policy, we explain how we will treat your personal information. By using or accessing the website, you hereby agree to the terms of this Privacy Policy, especially the terms with respect to collection, storage, processing and sharing of your information. If you disagree with this Privacy Policy please do not use or access our website. This notice applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.

This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Platforms. Users should take note that information and privacy practices of our business partners, advertisers, sponsors or other sites to which GainPool provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.

B. Personal Information

"Personal information" refers to information that can identify you personally or that can reasonably determine your identity. This may include but is not limited to:

C. Purpose of Personal Information collection
D. Security, Protection and Use of Personal Information
E. Disclosure of Personal Information
F. Access and Changing of Personal Information

You have the right to access the Personal Information we hold about you, and to require the correction, updating and blocking of inaccurate and/or incorrect data by sending an email to us. We will usually respond to your request within 14 days. You may also request the deletion or destruction of your Personal Information, your Account details or your Transaction details by sending an email to us. GainPool will act on your request only when it is not inconsistent with its legal and regulatory obligations and compliance procedures. Upon your written request, we will inform you of the use and general disclosure of your Personal Information. Depending on the nature of your request, there may be a minimal charge for accessing your Personal Information.

G. Security

We take reasonable steps to protect your Personal Information from misuse, loss, unauthorised access, modification or disclosure, including implementing appropriate security measures. The security measures in place will, from time to time, be reviewed in line with legal and technical developments. However, we give no guarantee that such misuse, loss, unauthorised access, modification or disclosure will not occur. There are protective measures that you should take which as well include but are not limited to changing password regularly, not sharing your Personal Information with other unless you clearly understand the purpose of their request and you know with whom you are dealing.

H. Retention of Personal Information

We will hold your Personal Information only for as long as it is necessary for us to do so, having regard to the purposes described in this Privacy Policy and our own legal and regulatory requirements. In general, Personal Information relating to your Account for at least a period of five years after your Account is closed. Similarly, we usually retain information about Transactions on your Account for a period of 3years from the date of the transaction. Personal Information which is collected for other purposes will be discarded in accordance with our policies in place from time to time.

I. Rights of Users
J. Users Under Age of 13

GainPool does not knowingly collect or store any personal information about children under 13 without verifiable prior parental consent. If you believe such information have been inadvertently collected, we shall take necessary steps in order to remove such information from our database. Users under 13 must seek and obtain parental consent to use this website.

K. Links

There may be links from our website to other websites and resources provided by third parties. This Privacy Policy applies only to our website. Accessing those third-party sites or sources requires you to leave our website. We do not control those third-party websites or any of the content contained therein and you agree that we are in no way responsible or liable for any of those third-party websites, including, without limitation, their content, policies, failures, promotions, products, services or actions and/or any damages, losses, failures or problems caused by, related to or arising from those websites. We encourage you to review all policies, rules, terms and regulations, including the privacy policies, of each website that you visit.

L. Cookies

We use only essential cookies to protect and improve the services provided through our App, increase the ease of access to users, show you relevant content, monitor and analyse the performance, operation, and effectiveness of the App, and to serve you tailored advertising.

M. Changes

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of changes to this policy by email or any other third-party media.

N. Contact Us

If you have any questions, comments, or concerns regarding our Privacy Policy and/or practices, please contact us at